Block and Cleaver Ltd use a feature of your internet browser called a ‘cookie’ on our site. Cookies are small text files sent by a web server to your web browser, stored on your computer and sent back to us each time you visit. Cookies are used by the vast majority of websites to provide features, such as a shopping basket or automatic login. We use them in three ways:

We use cookies to manage the login process – these cookies store anonymous information and are used to manage site features that rely on knowing that you’re logged in. These cookies are only used for the duration of your visit.

We also offer you the option of automatic login to our system, which means that our system will recognise you and will log you in automatically when you access the site. This service works by using cookies which store your membership number and name. This information is encrypted and we do not store your password, but since this will enable any person using your computer to access your account, we strongly recommend you do not enable this service on a shared computer. The auto-login service is provided at your own risk. The auto-login service is permanent until you cancel it via your ‘My account’ pages or manually delete the cookie.

Cookies are also used in email messages you have agreed to receive and at our website to help us measure the response to our marketing. We are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more tailored information in the future. We consider this information at an aggregated level, rather than looking at each individual’s use of our website. Please note that this information is for our use only – we do not disclose or share this information with any third parties, except those who help us with the distribution of emails and functionality of the website. These companies are limited in number and always bound by strict confidentiality agreements. If you do not wish this to happen, you can change the cookie settings in your browser.

There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the catalogue. Use of the auto login stores your customer account number and username in the Cookie, and your password will be stored there in an encrypted membership form. The Tom Hixson & Co Ltd Cookie will remain on your hard disk indefinitely.

Please note that we do not use Cookies to retrieve personal information about you from your computer. The only information we have about you is whatever you have knowingly and willingly provided to us.

All web browsers allow you to restrict the use of cookies on your computer – if you prevent us from placing a cookie, unfortunately you will not be able to use our site to place an order. This is because we use cookies to enable you to log in to your account.